After more than a decade of running restaurants in some of the world's top hotels, Gordon Ramsay knows first hand the crucial importance of surpassing guests' highest expectations.
In its debut season, HOTEL was last summer's highest-rated new series. Now Ramsay is back for a second season, hitting the road to fix some of America's most horrendous hotels, troubled inns and struggling resorts, many of which are on the brink of closure. Ramsay will travel to locations including Applegate, OR; Las Cruces, NM; Longview, WA, Pipestone, MN; West Dover, VT; and Woodbury, CT.
To come to grips with the problems, Ramsay will endure hotels at their worst – from filthy bedrooms and mold-ridden bathrooms, to dreadful room service and incompetent staff – all so unsuspecting guests don't have to. After he has uncovered the most pressing issues at each place, Ramsay will put hapless hotel owners and employees to work as he attempts to turn around their failing establishments, doing all he can to rescue these floundering hotels. Some owners will work with Ramsay to address the issues he's identified, while others will refuse to take the advice they sought out, and face the consequences. But, in the end, it will be up to the owners and staff to make the changes they want to see.
The success of each business is truly on the line, so one thing is certain: if they won't take Ramsay's advice and make the changes required to meet his impeccable standards, they will never check out of HOTEL HELL.
HOTEL HELL is produced by One Potato Two Potato (part of the All3Media group). GordonRamsay, Ben Adler and Patricia Llewellyn serve as executive producers.