Gordon Ramsay visits the Roosevelt Inn, a 16-bedroom converted schoolhouse in Coeur d'Alene, Idaho. It is owned and run by a former student there, John Hough, who had signed the purchase papers and then called his wife Tina to let her know what he had done. The dental office assistant was not happy to learn she was now an innkeeper.
Once a month at the Roosevelt, John stages a murder mystery party and dinner. In the meantime, Tina and her daughter/assistant innkeeper Lorien do everything. As the business has suffered, so has John and Tina's marriage. Unless Gordon can get the Roosevelt on the road to recovery, John and Tina will lose everything.
Oblivious to the problems, John's performance never stops. His shtick begins at check-in when he tells guests, "I'll ask you questions. You'll give me answers." On top of it all, John is more focused on dressing up than on being an innkeeper.
As he drives into town, Gordon is not thrilled to see the old-fashioned billboard promoting the inn. When he pulls up out front, he finds a grim façade. And, once inside, he's overcome by an unpleasant odor.
Taking Gordon on a tour, John guides him into a multipurpose ballroom they have been trying to rent out for events. Gordon learns that the badly decorated space was renovated a few years earlier for $54,000.
Next, when he goes to his suite, Gordon declares that his pink bedroom looks like "somebody threw up strawberry milkshake." He's speechless to learn that the two-level accommodation costs $319 per night.
Gordon also questions John's blasé attitude, as the proprietor continuously laughs at his new guest's critiques. After the innkeeper admits that he can get physically violent with people who upset him, he walks away from Gordon. Left on his own, Gordon does a more thorough inspection of the premises. He finds dust in the knickknacks and stains on the carpet.
When they get down to talking figures, John tells Gordon the couple spent $700,000 to buy the inn and that they now owe $1.7 million. The Houghs sold their house and cashed in a 401(k). They now live there in the attic, and Tina says that as a result her life is falling apart.
When Gordon asks about their relationship, Tina explains that they're not in a good place and says she feels as if she's going to suffocate. Gordon notes that John is clearly in denial and won't man up and take responsibility for their situation.
That night, Gordon attends the monthly murder mystery party. While John entertains the guests as Sherlock Holmes, Tina works tirelessly in the tiny kitchen. Gordon finds out that John has made only $200 from the event. Clearly the night is about filling John's ego, not his bank account.
After their visitors leave, Gordon asks for a private word with John. He calls him out for trying to be an entertainer rather than an innkeeper. Giving him a dose of harsh reality, Gordon points out that while he "prances around," his rooms remain empty. In a fit of anger, John runs away from the truth yet again.
On day two, Gordon implores John to stop acting like a child. John heads to the kitchen to cook a five-course menu for the lunch crowd. Gordon calls the frozen shrimp cocktail ghastly, and the other diners seem to agree. He finds the pecan-encrusted frozen salmon to be equally unappealing.
Gordon orders a soft-boiled egg, and John manages to muck that up too. When Gordon confronts John in the kitchen, the owner finds his criticism to be "fighting words."
After a horrible night spent on the couch because he couldn't sleep in his bed, Gordon summons John and Tina to his room. He introduces them to a group of guests who have stayed at the hotel over the last six months. They give their feedback that the inn is outdated, the quality of the food did not match the price they paid, and none of them would stay there again. A black-light review of the bedding only makes matters worse.
Gordon has a heart-to-heart talk with Tina and tells her that John has to start taking a look at himself. She confesses that she's unhappy and she'd leave tomorrow if she could. Gordon implores her to use her voice to be heard. For his part, he promises to help make things better.
The next day, Gordon and Tina discuss the potential of the ballroom. Then he's off to meet with a wedding planner who has tried to book the space. She explains that she's had a difficult time selling the dated, smelly, burgundy space.
Gordon returns to the Roosevelt to make one last attempt to get John to shape up. Admitting that he has an attitude, John finally concedes that he needs to change and doesn't want to lose Tina. When Gordon sits with the husband and wife, they reconnect for the first time in years.
With the couple's relationship back on track, Gordon presents a simplified new menu featuring delicious home-cooked meals. And he walks them through a newly decorated space, culminating with the crown jewel -- a beautifully renovated ballroom.
Gordon has an announcement --they'll be hosting their first wedding that night. Under his watchful eye, they pull off the event without a hitch.
With his changes implemented, it's time for Gordon to pack his bags and go. But he is satisfied that John and Tina now see the huge opportunity they have to get the inn back on course for success.