Hotel Hell

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Keating Hotel

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Aired: 8/27/12

Gordon travels to The Keating Hotel in the heart of the buzzing Gaslamp Quarter in San Diego, California. The establishment is the brainchild of local property developer Eddie Kaen, who has created a destination reflecting by his personal tastes.

Kaen's idea for the venture came while he was at a luxury car dealership one day and thought, "Why not have the Ferrari of hotels?" But the 35-room boutique hotel is far from living up to his expectations. Eddie hired a sports car design company and sank a million dollars into the décor, but he spent peanuts on amenities that the hotel really needs. Eddie's choices have made life miserable for the guests and the staff.

Eddie is constantly wanting to add ideas that he's seen elsewhere, but his demands are hurting the hotel and the restaurant. Assistant Restaurant Manager David Oliver calls their four-page menu a joke. Guests complain that the food is horrible. Executive Chef Brian Rutherford just gives in to Eddie's every request and has stopped being proud of his food. With all of the problems mounting, the hotel is millions of dollars in debt and struggling to fill the rooms.

When Gordon arrives at The Keating, he is greeted by a Boston terrier named Smudge before entering a bright-red lobby. He meets lifestyle concierge Christos, who guides him to his sparsely furnished suite, which Gordon says is more like a garage than a guest room -- and for $759 a night.

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