In Part 2 of the series premiere, Gordon Ramsay continues to offer advice at the Juniper Hill Inn in Windsor, Vermont. After confronting owners Robert Dean II and his boyfriend, Ari Nikki, in front of their often unpaid staff, Gordon is ready to look at the bottom line of the business.
Estate Manager Ryan Rediker explains that Robert has allowed a slew of friends to vacation and eat free for weeks at a time - and they didn't even tip the staff. Chef Ramsay realizes that Juniper Hill is like a private clubhouse that Robert seemingly uses to buy friends. To add insult to injury, it is revealed that when Robert works with the servers, he takes a portion of their tips.
A sickened Gordon confronts Robert in his RV, persuading him to call his friends and ask why they didn't give the workers a gratuity. When it's revealed that the friends left their tip money with Robert and he didn't pass it on, an angry Gordon gets in his car and drives away.
Wanting to help the staff get paid, Gordon returns with a plan, as he tries to persuade Robert to sell his $300,000 art and antique collection. Gordon introduces him to the head auctioneer at Bonhams, but her assessment garners a shockingly low estimate of only $25,000.
The harsh reality is that Robert needs to focus on being an innkeeper, not a part-time art dealer. Chef Ramsay tells him that he needs to come to terms with the fact that his staff is miserable, and if they quit, he'll be in even bigger trouble. Gordon also warns Robert that if he isn't prepared to listen to his advice, he should simply sell the inn.
The next morning, Gordon is ready to start the process of change. He assembles a group of guests, who share their opinions of their stay. Hotel inspector Stephen Tallon also offers his disappointing critique: the hospitality is nice, but everything else fails. While Robert finally apologizes, Ari is angered by the feedback. Gordon urges them to sit down and seriously reconsider whether they should even be in the hotel business.
In the meantime, Gordon has asked Executive Chef Giulian Jones to cook three dishes from Robert's expensive menu and prepare three new selections of his own creation. They will present the new, cost-effective dishes to Robert and say they are Gordon's handiwork.
When Robert samples all the offerings, he loves the new dishes, and he's shocked to discover that they were all created by Giulian. He apologizes for not giving him the freedom to do what he needs to do. He admits that he has restricted Giulian's ability to do his job well.
Next Gordon and Robert sit down for a heart-to-heart talk, and the owner expresses an awareness that he has been lacking in compassion and leadership. He concedes that the inn wouldn't be there at all without the staff, and now he wants to show them how valuable they are.
The proprietors gather their employees to offer apologies for their lateness on payments, skimming portions of tips, and not communicating. Robert promises that they will correct the issues in the future. Finally Robert explains the financial problems they are facing. His staff applauds him for his honesty and his renewed focus.
Gordon then takes Robert on an eye-opening mission to a local brewery to give him a firsthand view of a welcoming atmosphere. He asks the innkeeper to get up and invite his neighbors up to Juniper Hill for dinner, a drink, or just to say hello. While chatting over a beer, Robert admits to Gordon that Ari is "emotionally constipated" and agrees that his partner will not be the face of their hotel.
After a tough week at Juniper Hill, Robert has finally decided to step off his pedestal and get on the same level as his staff. Overnight, Gordon's team has worked on an incredible transformation to give everyone a fresh start. No longer a hangout for the superrich, the hotel has been transformed into an inviting destination in which everyone is welcome.
With a bit of editing, the great hall has become a warm and comfortable reception room. The dining room has been updated and simplified. But the bedrooms have been left untouched because they were already the highlight of the inn. There is one last surprise: Gordon takes everyone into the former second dining room, which is now called the Blue Bar, the best new local lounge in Windsor.
Upon completing the tour, the staff gets ready for the first Sunday dinner service at the Juniper Hill Inn. All seems to be going well until the assistant innkeeper, Sarah, tries to remove Robert and Ari's poodle from the bar. Another flare-up occurs. Gordon encourages a teary Sarah to go back to her post and tells Ari to apologize for his tone.
As guests arrive, Gordon reminds Giulian to utilize his sous chef, but he fails to communicate with her. As Giulian begins to shut down, Gordon implores him to step up his game. The chef quickly gets the kitchen back on track, and both the locals and returning hotel inspector recognize the improvements.
In his biggest show of respect, Robert expresses his gratitude to Ryan and hands him a paycheck. A visibly moved Estate Manager vows to help get the Juniper Hill Inn back on top. With the business on the road to recovery, Gordon wishes everyone well, packs his bag, and departs.